Refund policy

Our 60 Day Guarantee

Try your first bottle for 60 days. If it is not for you, email us and we will refund it. Limited to one bottle per customer, first order only. This guarantee applies to orders placed on liveprimalbeing.com. Orders placed during a sitewide sale event, subscription renewals and Amazon orders are not included.

How It Works

1. Email info@liveprimalbeing.com within 60 days of delivery with your order number and a short reason.
2. You do not need to return the bottle.
3. Once approved, we refund the price of one bottle to your original payment method.

What Is Covered

• Your first order placed on liveprimalbeing.com, including a first order that uses a welcome or signup discount code.
• One bottle per customer. If your first order included more than one bottle, the guarantee covers one of them.
• The first order of a subscription. Subscription renewals after the first order are not covered.

What Is Not Covered

• Orders placed during a sitewide sale event (such as Black Friday or Cyber Monday). These orders are final sale.
• Subscription renewals after the first order.
• Gift cards.
• Orders placed on Amazon or any other retailer. Amazon orders follow Amazon's return policy.

Welcome and signup discount codes do not affect your guarantee.

Damaged or Defective Items

If your order arrives damaged or defective, email info@liveprimalbeing.com within 30 days of receiving it. Include your order number and a photo. We will send a replacement or a full refund for the affected items. This applies to every order, including orders placed during a sale event.

If we need the item back, we will send you instructions first. We cannot accept items sent back without contacting us first.

Refunds

We will email you once your request is reviewed and let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

If more than 30 business days have passed since approval and you have not seen your refund, email info@liveprimalbeing.com.

Cancellations

You can cancel an order at no cost any time before it ships. If it has already shipped, our 60 day first bottle guarantee applies, and if it arrives damaged or defective, the section above on damaged items applies.

Questions

Email info@liveprimalbeing.com and a real person on our team will help.